Refund Policy

Last updated July 19, 2026.

Monthly Pass — $19/month

The Monthly Pass is a recurring subscription billed every month until you cancel. You can cancel anytime from your Account page via the Stripe billing portal. Cancelling stops future billing, and you keep full Vault access through the end of the period you've already paid for. We don't issue prorated refunds for partial months.

Season Pass — $69 one-time

The Season Pass is a single, one-time payment that grants Vault access for 4 calendar months from the date of purchase. It does not renew automatically and you will not be charged again. Because it's a one-time purchase rather than a subscription, refunds are considered case-by-case — reach out if you purchased by mistake or haven't made meaningful use of the Vault yet, and we'll work with you.

Billing errors

If you believe you were charged incorrectly — a duplicate charge or a technical error — contact us and we'll investigate and issue a refund if one is warranted.

How to request a refund

Email us at our contact page with the email address on your account and a brief description of the issue. Approved refunds are returned to your original payment method and may take a few business days to appear, depending on your bank or card issuer.